PRIVACY POLICY

 Privacy Policy

Last Updated: October 7, 2026

Vigorgn is owned and operated by Huai'an Xingqichen Technology Co., Ltd. (“Vigorgn,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit vigorgn.com, place an order, contact us, or otherwise use our services.

Our store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services.

 1. Who Is Responsible for Your Information?

The business responsible for the personal information we process in connection with our store is:

Huai'an Xingqichen Technology Co., Ltd.

Business Address:  
Room 104, Fushi Huayuan Residential Complex (No. 23 Yingtaoyuan Road), Hua'an District, Huai'an City, Jiangsu Province, China

Email: service@vigorgn.com  
Phone: +86 517 85720086

Vigorgn is the brand operated by this company.

 2. Personal Information We Collect

The information we collect depends on how you interact with our store. It may include:

- Contact information, such as your name, email address, telephone number, billing address, and shipping address.
- Order information, including products purchased, transaction details, delivery information, and return or refund requests.
- Account information, if you create or use a customer account.
- Customer support communications and any photographs or other materials you choose to provide.
- Device and usage information, such as your IP address, browser type, device identifiers, pages viewed, and interactions with our website.
- Marketing preferences, including subscription and unsubscribe choices.

Payment information is processed by the payment providers available at checkout. We may receive payment status, transaction references, and limited payment details needed to manage your order. We do not store complete payment card numbers or card security codes in our own customer service records.

 3. How We Collect Information

We collect personal information:

- Directly from you when you place an order, create an account, subscribe to emails, or contact us.
- Automatically when you use our website, through cookies and similar technologies.
- From service providers that help us process payments, operate the website, fulfill orders, deliver packages, or provide customer support.
- From advertising or analytics partners, where those services are used and permitted by applicable law.

4. How We Use Personal Information

We use personal information to:

- Process payments and fulfill orders.
- Arrange shipping and provide order or delivery updates.
- Handle cancellations, returns, refunds, and customer inquiries.
- Operate and maintain customer accounts and website features.
- Improve website performance and the shopping experience.
- Detect fraud, protect our services, and investigate misuse.
- Maintain business records and comply with applicable obligations.
- Send marketing communications where permitted and consistent with your choices.
- Measure advertising performance and provide relevant advertising where applicable and permitted.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, such as performing a contract, complying with legal obligations, consent, or legitimate interests.

 5. How We Disclose Personal Information

We disclose personal information where necessary for the purposes described in this policy, including to:

- Shopify and website technology providers.
- Payment processors.
- Fulfillment partners, shipping carriers, and logistics providers.
- Customer support and business service providers.
- Analytics and advertising partners, where applicable.
- Professional advisers and public authorities where reasonably necessary to comply with law, respond to lawful requests, or protect legal rights.

Information may also be disclosed in connection with a business reorganization, merger, acquisition, or similar transaction, subject to applicable requirements.

 6. Shopify and Third-Party Services

Shopify processes information to host and operate our store. Payment providers and other third-party services may also process information according to their own privacy notices.

Depending on the Shopify features enabled for our store, Shopify may process certain information for its own purposes, including providing and improving its services.

You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy

Information about Shopify’s consumer privacy choices is available at:

https://privacy.shopify.com/en

 7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential functions, including shopping carts, checkout, security, and customer accounts.

Where enabled, these technologies may also be used for analytics, advertising measurement, and personalized advertising.

Where required by applicable law, we request consent before using non-essential cookies or similar technologies.

You can manage available preferences through any cookie controls provided on our website and through your browser settings. Disabling certain cookies may affect website functionality.

 8. Marketing Communications

Where permitted, we may send promotional emails based on your subscription or other applicable permission.

You can unsubscribe by using the unsubscribe link in our marketing emails or by contacting service@vigorgn.com.

Unsubscribing from marketing does not stop necessary messages about your orders, payments, shipping, or customer support requests.

 9. Targeted Advertising and Privacy Choices

Where advertising features are enabled, information about website activity may be disclosed to advertising partners to measure campaigns or provide relevant advertisements.

Some applicable privacy laws may classify certain advertising disclosures as a “sale,” “sharing,” or processing for targeted advertising.

Where applicable, you may request to opt out through privacy controls available on our website or by emailing service@vigorgn.com.

We honor applicable opt-out preference signals, including Global Privacy Control, where required by law.

 10. Information Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods depend on the type of information, order and account requirements, customer support needs, legal recordkeeping obligations, fraud prevention, and dispute resolution.

When information is no longer required, we delete or anonymize it, subject to applicable obligations and reasonable backup retention processes.

 11. Information Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, storage system, or transmission method can guarantee complete security.

Please do not send payment card numbers, card security codes, passwords, or other unnecessary sensitive information to our customer support email.

 12. International Data Transfers

Our company is located in China. Shopify and our service providers may process or store personal information in other countries.

As a result, your information may be transferred outside the country in which you live. Privacy protections may differ between countries.

Where applicable law requires safeguards for international transfers, we use the safeguards or transfer mechanisms required for the relevant processing.

 13. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

- Access or obtain a copy of your personal information.
- Correct inaccurate information.
- Request deletion of information.
- Restrict or object to certain processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
- Opt out of certain advertising-related disclosures or processing.
- Appeal a privacy request decision, where applicable.

To submit a request, email service@vigorgn.com. Please describe your request and provide enough information for us to locate the relevant records.

We may need to verify your identity before acting on a request. We will request only information reasonably necessary for verification.

An authorized representative may submit a request where permitted by applicable law. We may require evidence of authorization.

We respond within the time required by applicable law. Some requests may be subject to exceptions, such as information we must retain to fulfill legal obligations.

We will not discriminate against you for exercising applicable privacy rights.

14. Children’s Privacy

Our store is intended for adult customers and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. Where local law requires a higher age threshold, that threshold applies.

If you believe a child has provided personal information to us, contact service@vigorgn.com so we can review the matter and take appropriate action.

 15. Third-Party Websites

Our website may contain links to third-party websites or services.

Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data practices, or applicable requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Where required, we will provide additional notice or obtain consent.

17. Questions and Complaints

For questions, privacy requests, or complaints, contact:

Vigorgn  
Huai'an Xingqichen Technology Co., Ltd.

Email: service@vigorgn.com  
Phone: +86 517 85720086

Business Address:  
Room 104, Fushi Huayuan Residential Complex (No. 23 Yingtaoyuan Road), Hua'an District, Huai'an City, Jiangsu Province, China

Where applicable, you may also raise a complaint with the relevant privacy or data protection authority.