SHIPPING POLICY

Shipping Policy



Last Updated: October 7, 2026



Vigorgn is owned and operated by Huai'an Xingqichen Technology Co., Ltd. This policy explains our shipping destinations, order processing times, delivery estimates, shipping charges, and assistance with delivery issues.



 1. Shipping Destinations



We currently ship to eligible addresses in the United States.



Availability depends on the destination address and the shipping services available for the products in your order. Any destination restrictions will be shown at checkout.



 2. Order Processing Time



Orders are normally processed within 1–3 business days after payment is confirmed.



Processing time is separate from shipping transit time. Business days exclude weekends and public holidays affecting our fulfillment operations.



If a significant processing delay occurs, we will notify you using the contact information provided with your order and explain the available options.



3. Estimated Delivery Time



Standard shipping normally takes 10–20 business days after dispatch.



Including order processing, the estimated time from confirmed payment to delivery is normally 11–23 business days.



These are estimates rather than guaranteed delivery dates. Delivery may be affected by carrier disruptions, customs clearance, weather, holidays, or destination restrictions.



If your order is significantly delayed, please contact us so we can investigate and help resolve the issue.


 4. Shipping Fees



Eligible U.S. orders with a merchandise subtotal of US$39.00 or more after discounts and before taxes qualify for free standard shipping.



For orders below US$39.00, shipping charges are calculated at checkout based on the delivery destination and available shipping method.



Any additional shipping option and its cost will be displayed at checkout before payment. The final shipping charge will be shown before you submit your order.



 5. Shipping Origin and Fulfillment



Orders are dispatched from China.



We may use our own facilities or partner fulfillment facilities to prepare and dispatch orders. Where an order is shipped internationally, it may pass through customs before entering the U.S. delivery network.



The use of a U.S. carrier for final delivery does not necessarily mean that the order was originally dispatched from a U.S. warehouse.



6. Shipping Confirmation and Tracking



After your order is dispatched, we will send a shipping confirmation email with tracking information to the email address provided at checkout.



Tracking may take a few business days to become active or show new updates.



If you have not received your shipping confirmation after the stated processing period, please contact service@vigorgn.com with your order number.



7. Delivery Address Changes



Please check that your delivery address is accurate and complete before placing an order.



If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment begins.



Address changes may not be possible after dispatch. If an incorrect address causes a failed delivery or return to sender, we will explain the available options and any actual additional shipping costs before arranging another shipment.



 8. Delayed or Lost Packages



Contact service@vigorgn.com if:



- Your package has not arrived within the estimated delivery period.


- Tracking has not updated for an unusually long period.


- The carrier indicates that your package may be lost.


- Tracking shows “Delivered,” but you have not received the package.



Please provide your order number and tracking number, if available.



We will review the shipment and work with the carrier or fulfillment partner to investigate. We will not automatically reject your request solely because tracking shows “Delivered.”



If the package is confirmed lost or cannot be delivered, we will provide an appropriate replacement or refund at no additional cost to you.



9. Damaged Packages or Incorrect Items



If your order arrives damaged or contains an incorrect item, please contact us as soon as possible, preferably within 7 calendar days after receipt.



Please retain the product and packaging and provide photographs where reasonably available. We will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost to you.



Please refer to our Return & Refund Policy for further details.



10. Contact Us



Brand Name: Vigorgn


Legal Company Name: Huai'an Xingqichen Technology Co., Ltd.


Email: service@vigorgn.com


Phone: +86 517 85720086



Business Address:


Room 104, Fushi Huayuan Residential Complex (No. 23 Yingtaoyuan Road), Hua'an District, Huai'an City, Jiangsu Province, China



Vigorgn is owned and operated by Huai'an Xingqichen Technology Co., Ltd.